Plans that grow
with your calls.

AI voice minutes are metered from call answer until hang-up or until a transfer connects, whichever comes first. Inbound and (when available) outbound minutes draw from the same allowance.

Transfer minutes are metered from the moment your team member answers a transferred call until hang-up. Every paid plan includes a monthly transfer allowance equal to its AI voice minutes, and time past it is $0.05/min, billed automatically like AI-minute overage. AI metering stops when the transfer connects—human time is never billed at the AI rate.

SMS messages are counted as they are sent. A message of up to 160 plain characters counts as one; a longer message, or one with emoji, counts as several. Every paid plan includes a monthly allowance of messages sent—100 on Starter, 350 on Growth, and 1,000 on Scale—and messages past it are $0.05 each, billed automatically like minute overage. Messages you receive are never counted.

AI voice minutes, transfer minutes, and SMS messages past your included allowance are billed automatically at the rates above at the end of each cycle—a call is never refused or dropped at a quota. Izzy credits and knowledge base storage never bill automatically: credits grow only when you purchase a pack, and storage past your plan is added only when you approve it.

Simultaneous calls are answered on every plan—a busy hour draws minutes faster, it never sends your callers a busy signal.

Plan changes take effect immediately; upgrades are prorated, downgrades apply at the next cycle. Prices exclude applicable taxes.

Izzy credits are consumed by conversations with Izzy, your AI builder, based on the work a message involves—a typical message uses ≈5 credits; long conversations and complex requests use more, quick ones less. Knowledge base searches and AI text-generation steps inside your jobs are included on every plan under fair use and never consume credits. Credits reset monthly; purchased packs roll over. When credits run out, Izzy pauses until your next monthly reset or until you purchase a pack—nothing is bought for you.

Knowledge base storage is metered in chunks—the AI-searchable content extracted from your documents, each chunk a small piece of extracted text (about 1.3 KB). The “≈ documents” figures assume typical business files, where 1 GB of documents yields about 120,000 chunks. Text-dense files consume quota faster; low-text files (scans, images) consume less, so many customers fit more than the headline figure. You only pay for the text that is extracted; not the size of the file. Your original files are kept and never count against quota.

An upload that would take you past your included storage is held until you approve the additional storage (one click); approved storage overage is billed on the highest level reached during the cycle—deleting documents frees quota immediately but does not reduce that cycle’s overage.

Quotas reset monthly on your billing date and unused quota does not roll over.

Phone numbers are US and Canada local numbers, purchased through IzzyOps or ported in from your current carrier: US local numbers in the app, and toll-free and Canadian numbers through our support team. Toll-free numbers are available at the same rates; international numbers are not currently offered.

Scheduled automation is schedules, job triggers and Izzy’s watches: your task jobs running at times you choose or when something happens on your account, and Izzy listening to your calls for what you asked her to. Outbound calls are on every plan, including calling someone back later. Outbound calling and texting require recipient consent and compliance with applicable regulations (including the TCPA in the US, and the CRTC’s rules and CASL in Canada).

Call recordings are automatically deleted after 30 days. Download any recording before then to keep it.

All plans are subject to fair use. Workflows that run away—infinite loops, excessive automated calls—are stopped automatically and reported in your run history. We may additionally limit accounts whose usage patterns indicate abuse.